Privacy Policy

Lapland Cottages (“we”, “us”, “our”) is committed to protecting your personal data and your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Data We Collect

We collect two types of data:

1.1. Automatically collected data (analytics)

We use Google Analytics and Meta Pixel to collect anonymized data about website usage, such as:
   •   pages visited
   •   time spent on the site
   •   device and browser type
   •   general location (non-specific, e.g. city or region)

This data is collected in an aggregated, non-identifiable form and helps us improve website performance and user experience.

1.2. Data provided voluntarily (contact forms & bookings)

When you fill out a contact or booking form, you may provide:
   •   name
   •   email address
   •   phone number
   •   travel details or preferences

By sending the form, you give consent for us to use this information to reply to your inquiry, process your request or facilitate a booking.

We never sell or share this data for advertising purposes.

2. Payments & Security

All payments are processed through secure third-party providers, such as Stripe or similar trusted services. We do not store or have access to your credit card details. These payment processors comply with international security standards (PCI DSS).

3. How We Use Your Data

We may use your data to:

   •   respond to inquiries and booking requests
   •   provide customer service
   •   improve our website and marketing
   •   ensure functionality and security

We only retain personal data for as long as necessary to provide services or comply with legal requirements.

4. Cookies

Our website uses cookies for analytics and site functionality. You may disable cookies in your browser settings if you wish.

5. Data Sharing

We only share your data when:

   •   necessary to complete a booking (e.g. with cottage owners or service partners)
   •   required by law
   •   handled by secure third-party processors (analytics, payments, hosting)

We never share data with third parties for unrelated advertising.

6. Your Rights

You have the right to:
   •   request access to your personal data
   •   request correction or deletion
   •   withdraw consent at any time
   •   contact us with any questions

To exercise your rights, email us at: book@laplandcottages.com

7. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page.